A national healthcare provider had 33 standalone databases and every system handoff done manually. We built a unified integration platform connecting CRM, finance, and clinical systems into one real-time source of truth.
When this national healthcare provider approached Extranet Systems, every handoff between their systems was manual and every reconciliation was a workaround. Client data lived in their CRM, invoicing happened in their finance app, clinical measurements sat across 33 standalone databases, and government claims went through a closed portal with no API.
Nothing talked to anything else. Staff bridged the gaps between systems by hand, every day, across every site. The operational cost of disconnection was compounding across the entire organisation. The risks were clear:
Our first priority was mapping every system in the organisation and every manual process that existed to bridge the gaps between them. Before we built anything, we needed to understand exactly what was talking to what, what was not, and what the real operational cost of each disconnection was.
What became clear was that the answer was not to replace every system. It was to build a unified platform with purpose-built integrations that made every existing system work together in real time. A modular architecture designed to add new connectors without rebuilding the core. Every integration audited, bi-directional, and built to replace a manual process that should never have existed in the first place.
"We had 33 databases, a legacy system that could not talk to anything, and staff manually bridging every gap. Extranet Systems connected everything and gave us one version of the truth for the first time."Head of Technology, National Healthcare Provider
We worked in focused phases with clear deliverables at each stage. Clinical staff could see real working software from the earliest weeks. Nothing was automated without a mapped clinical or operational requirement behind it.
We audited every system across the organisation, documented every data flow and every manual handoff, and designed a modular integration architecture that could connect the full operational stack without requiring any system to be replaced before it was ready.
Bi-directional CRM sync was built to keep client records and call outcomes consistent across sales and clinical teams. The finance app was integrated for seamless invoice generation and payment workflows. All 33 standalone clinical databases were consolidated into a single cloud-hosted, region-segregated source of truth with full audit capability.
Address validation, document storage, and AI services were integrated through the modular architecture. Government claims processing was connected to the closed portal, removing the final manual handoff from the operational workflow and completing the fully integrated environment.
The impact was felt across every team from the first week of go-live. Staff who had spent their days manually bridging disconnected systems now worked from a single platform where data flowed automatically, accurately, and in real time across every part of the organisation.
Key outcomes from the engagement:
Tell us what you're trying to solve. We'll tell you honestly whether we're the right team for it.
No commitment required. Just an honest chat about what you're building and whether we can help.
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