ERP and CRM Integration for Businesses
Make your most critical business systems work together automatically and accurately.
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Healthcare We made every system in the business talk to each other
The Challenge A national healthcare provider had a legacy 2019 system that could not talk to the rest of their stack. Client data lived in their CRM. Invoicing happened in their finance app. Clinical measurements sat in 33 standalone databases, one per clinician. Claims went through a closed government portal with no API. Every handoff between systems was manual, every reconciliation a workaround.
The Solution Extranet Systems delivered a unified platform with deep, purpose-built integrations across the provider’s entire operational stack. Bi-directional CRM sync kept client records and call outcomes consistent across sales and clinical teams. The finance app handled invoice generation and payment workflows seamlessly. All 33 standalone clinical databases were consolidated into one cloud-hosted, region-segregated source of truth. Address validation, document storage, and AI services were integrated through a modular architecture designed to add new connectors without rebuilding the core.
The Outcome The provider eliminated reliance on its 2019 legacy system, consolidated 33 standalone databases into a single source of truth, and removed the manual handoffs that previously bridged disconnected systems. They were replaced with real-time, audited, bi-directional data flow.
"We went from three disconnected tools to one unified system in 12 weeks. The team hasn't looked back — and neither have we."
Our Happy Clients
Hear from satisfied business owners and executives who've trusted Extranet Systems with their business challenges.
Extranet Systems provides very professional service on fulfilling our IT requirements. Having them on board really reduced a lot of our stress on looking after the IT infrastructure.
Working with Extranet Systems, their Software development, and integration with two of our other Software platforms went very smoothly, they were able to come back with something in no time.
We recently engaged Extranet Systems to help implement AI into our business. They were very professional and had constant communication throughout the entire project.
Extranet gave us a level of integration we didn't think was possible. Night and day difference. Thank you Extranet.
ERP and CRM Working as One
Your ERP manages your operations. Your CRM manages your customers. Integration connects them so sales, finance, and operations always work from the same accurate, current data without manual re-entry or reconciliation.
No More Duplication
When your ERP and CRM operate in isolation, data gets duplicated, workflows break down, and decisions get made on incomplete information.
One Single Truth
When your systems share data in real time, every team works from the same information, meaning less errors and better decisions.
Questions
Everything you need to know about building custom software with us
ERP (Enterprise Resource Planning) systems manage your core business processes such as finance, inventory, and operations. CRM (Customer Relationship Management) systems manage your customer interactions and sales pipeline. Integration connects the two so data flows automatically between them, eliminating duplicate data entry, reducing errors, and giving every team a consistent, accurate view of the business.
Without integration, your teams work from different versions of the same data, manually re-entering information between systems and making decisions based on incomplete or outdated records. Integration eliminates these issues by keeping data synchronised in real time across every system, saving time, reducing errors, and improving the quality of business decisions.
We integrate ERP and CRM systems with a wide range of platforms including accounting tools such as Xero and MYOB, inventory and supply chain systems, marketing automation platforms, ecommerce platforms, and custom internal applications. We design the integration around your specific technology stack.
Yes. We use robust API-based integration as well as direct database integrations where appropriate, selecting the right approach based on the capabilities of your systems and the reliability and performance requirements of your data flows.
Yes. We build automated workflows that trigger actions across systems based on defined events, such as automatically creating an invoice in your ERP when a sale is closed in your CRM, or updating customer records in both systems when contact details change. This removes the need for manual steps and keeps your processes moving efficiently.
Yes. We provide continuous monitoring, issue resolution, and support to keep your integrations running reliably as your systems, data volumes, and business processes evolve over time.
Why Businesses Invest in ERP and CRM Integration
Less manual work. Fewer errors. Better business decisions.
A process built around you, not the other way around
We don't disappear after kickoff and resurface six months later with a finished product. Every stage is collaborative, transparent, and designed to keep you in control.
Bi-Directional Data Sync
Real-time synchronisation of customer, financial, and operational data between your ERP and CRM.
Workflow Automation
Automated triggers and workflows that eliminate manual data entry and keep processes moving without delays.
Third-Party Platform Integration
Connect your ERP and CRM to accounting tools, inventory systems, marketing platforms, and more.
API and Direct Integration
Robust API-based connections that integrate your systems reliably and at scale without disruption.
Custom Data Mapping
Data fields and structures mapped precisely between systems to ensure accuracy and consistency throughout.
Ongoing Monitoring and Support
Continuous monitoring of your integrations to catch and resolve issues before they affect your operations.
The Extranet ERP and CRM Advantage
We bring deep integration expertise across leading ERP and CRM platforms, delivering connected business environments with ongoing support.
Innovate
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Your web application should work the way you do — not the other way around. Let's build something that actually fits.
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